Corona Virus Cancellation Policy
Coronavirus Cancellation Policy
With all the uncertainty surrounding the coronavirus, we want you to feel comfortable when making your reservation with us. We want to work with you, our guests, in order to ensure that your Kiawah Island Getaway is a relaxing and stress-free one.
If, after paying in full for your stay, you decide that you are not able or willing to travel to Kiawah, we offer you the opportunity to cancel your current reservation and decide later when you’d like to reserve your replacement stay. We ask that you book your replacement stay prior to the end of the year (2020) and that you stay in the same property you originally reserved.
Your replacement stay will be based on availability and may require a higher minimum number of nights than your original reservation, depending on what time of the year you return. Your replacement stay must be of equal or greater value. We will apply your funds paid to the new reservation (excluding any travel insurance premiums or convenience fees). If the total cost of your new reservation is less than or equal to the amount eligible to be applied from your original reservation, you will not have a balance due for your replacement stay. If the total cost of your new reservation is more than the amount eligible to be applied from your original reservation, you will have a balance for your replacement stay that will be due 30 days prior to your new arrival date. If you book your replacement stay within 30 days of your new arrival date, your balance will be due at the time of booking.
Please note that you must pay in full for your original stay in order to be eligible for a replacement stay. If you choose not to pay your final balance by its original due date, your reservation will be cancelled, you will forfeit your deposit, and you will not be eligible for a replacement stay under the terms of this policy.
If you qualify for a replacement stay under the terms of this policy, please book your replacement stay here on our website. When you complete the Online Guest Registration Form during the booking process, please indicate in the Notes section at the bottom of the form that this is a replacement stay.
If you purchased travel insurance through us or someone else, you may be able to file a claim.
If you purchased travel insurance through us, specific coverage questions and claims should be directed to Travel Guard (1.877.249.5376 or www.travelguard.com). Please refer to product number 008573/008574 P1 and account number 177627.
If you file a claim and receive reimbursement for your cancelled stay from the travel insurance company, that reimbursement will be in lieu of your option for a replacement stay under the terms of this policy.
If you would like travel insurance for your replacement stay, you will need to purchase it even if you already purchased travel insurance for your original stay.
Please feel free to call, text or email us with any questions or concerns. We’re here to help!!